Privacy Policy

We’re delighted about your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

Email: support@tryhealthcore.com

1. Access Data and Hosting

You can visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically stores a log file, which may include:

• the name of the requested file

• your IP address

• date and time of access

• amount of data transferred

• the requesting provider

This data is used solely to ensure the smooth operation of the site and to improve our services.

2. Data Processing for Orders, Customer Accounts & Contacting Us

We collect personal data when you voluntarily provide it to us (e.g., placing an order, contacting us by email, or creating a customer account). Required fields are marked as such, since we need that information to process your request.

We use this data to:

• process your order

• respond to your inquiries

• manage your customer account

After your order is fulfilled or your account is deleted, your data will only be retained if legally required or if you’ve given us consent for further use.

You may request deletion of your account at any time by contacting us at support@tryhealthcore.com.

3. Payment Processing

When you complete an order, payment data is collected to process the transaction and prevent fraud.

Which data is collected depends on the payment method chosen (e.g., credit card details, billing address, transaction ID). Payment processing is carried out by the respective payment service provider you select at checkout.

4. Email Newsletter

If you subscribe to our newsletter, we’ll use your email address to send regular updates and offers.

You may unsubscribe at any time via the link in each newsletter or by contacting us at support@tryhealthcore.com.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data (where legally applicable)

• Request restriction of processing

• Opt-out of data use for marketing at any time

To exercise these rights, contact us directly at support@tryhealthcore.com.

6. Data Security

We use SSL/TLS encryption for security reasons and to protect the transmission of confidential information (e.g., orders, account logins). You can recognize an encrypted connection by the “https://” in your browser address line and the lock symbol.

7. Cookies

Our website uses cookies to improve usability, efficiency, and security.

• Some cookies are session-based and deleted when you close your browser.

• Others remain stored until you delete them manually.

You can control cookies through your browser settings. Please note: disabling cookies may limit some site functionality.

8. Server Log Files

The website provider automatically collects and stores technical information (browser type, OS, referrer URL, host name, time of access, IP address).

This data is not merged with other information and is used only for security and performance monitoring.

9. Social Media

We maintain online presences on social media platforms to connect with customers and share information about our services. When you interact with us on those platforms, the respective operators’ terms and privacy rules apply.